When will my items be shipped?

Each necklace is hand-strung to order, so please allow up to one week for your order to ship.

Shipping times are calculated with business days, which are Monday-Friday, not including holidays.  If you haven’t received your deal within 2 weeks of ordering, please contact hello@solojewelryshop.com.

Where are my items shipping from?

All items will be shipped from New Jersey.

How will my items be shipped?

Items are shipped out by USPS. We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

Do you ship internationally?

Upon request. Please email hello@solojewelryshop.com to inquire. 

Can I make a change to, or cancel, my order?

Contact hello@solojewelryshop.com for any change. 

How is the shipping cost calculated for my order?

Shipping has a flat rate of $4.99. We offer free shipping on orders over $200. 

Can I return my order?

Jewelry is an investment. If you don't love your purchase please contact us right away. We want nothing more than for you to be completely smitten with your piece. We offer store credit for any returned items. These items need to be returned in unworn condition with the original packaging 5 days of receipt. 

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that your send your order number, and a picture of the issue.